GOVERNANCE & STANDARDS

Quality Assurance Statement

Blended Learning Studio is committed to delivering professional services that are evidence-based, client-centred and proportionate to each client’s needs. This statement sets out how we assure the quality of our coaching, facilitation, learning design and organisational consultancy across every assignment.

Quality Assurance Across the Consultancy Cycle

Quality is built into each stage of our work, ensuring consistent high standards from initial brief to long-term impact:

STAGE 1

Contracting & Diagnosis

Objectives, scope and success measures are collaboratively agreed with the client.

STAGE 2

Design

Interventions are grounded in empirical evidence and tailored directly to organisational context.

STAGE 3

Delivery

Delivered to rigorous professional standards by accredited practitioners.

STAGE 4

Evaluation & Review

Systematic evaluation against the benchmarks and measures agreed at the outset.

STAGE 5

Continuous Improvement

Feeding lessons learned directly back into future work and methodologies.

Professional Standards & Competence

  • Our work is grounded in occupational and organisational psychology and delivered in line with the ethical codes of the British Psychological Society (BPS), the International Coaching Federation (ICF) and the Health and Care Professions Council (HCPC), supported by relevant qualifications and accreditations.
  • We practise within the limits of our competence, maintain currency through continuing professional development (CPD) and regular supervision, and engage appropriately qualified associates where an assignment calls for capability or capacity beyond our own.

Learning & Service Quality

  • Assignments begin with a structured needs analysis so that solutions address the real organizational requirement, and learning is designed specifically for each client’s context, culture and audience.
  • Learning is designed to be accessible and inclusive, with reasonable adjustments proactively accommodated. All materials are reviewed for accuracy and quality, and signed off with the client where appropriate prior to delivery.

Evaluation & Continuous Improvement

We gather participant and client feedback, draw on facilitator observations, and assess achievement of learning outcomes.

Lessons learned are systematically captured and used to refine design and delivery methodologies on subsequent assignments.

Information Security & Data Protection

Client and participant information is handled in line with our Data Protection Policy and the UK GDPR, supported by ICO registration, Cyber Essentials and appropriate technical and organisational controls.

Clear boundaries of confidentiality are agreed in writing with clients before any assignment begins.

Governance of Associates and Subcontractors

Associates and subcontractors are subject to strict due diligence regarding their qualifications, professional accreditation, and indemnity insurance. They are briefed thoroughly on each assignment, and work in full alignment with our professional and data protection standards.

Blended Learning Studio retains complete accountability to the client for all work delivered in its name.

Review Arrangements

This statement and the governance arrangements behind it are reviewed at least annually, and sooner following any significant operational, ethical or regulatory change.

Claudine Charles
Director, Blended Learning Studio
MSc Organisational Psychology • ICF PCC • EMCC Senior Practitioner • OCN Level 4